Returns and Refunds
Returned goods and cancellations
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Please note that made to measure or special order products cannot be returned unless faulty.
If your items are delivered to you and they are damaged or faulty for any reason, we will replace the damaged items free of charge. Over-ordered products that require collection will need to be arranged by calling this number 01273 921 912 and will be subject to a restocking charge.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund on receipt. Alternatively, if preferred, we will exchange the item.